2021 WendyWho? One Day Workshops

for Commercial Property Personnel

Simplifying Commercial Property Management and Lease Administration in a Post-2020 World


This one-day, two-part workshop simplifies property management and lease administration for all types of commercial property in the aftermath of the unprecedented events of 2020. Focusing on best practice and risk minimisation, it includes up-to-date information and invaluable tips on key fundamentals such as documentation, business systems and industry practice, updates on recent legal precedents, and strategies critical to addressing knowledge gaps, ensuring agencies remain competitive and at the forefront of a dynamic industry.


This workshop is recommended for:

  • commercial property managers wanting to refresh or expand their knowledge of commercial property management

  • residential property managers who manage commercial property

Part One of this workshop covers the fundamentals of commercial property and establishing the solid business systems and procedures essential to best practice, including:

  • understanding commercial property types and the respective legislative and regulatory framework they operate within

  • the tenancy life cycle for both retail and non-retail tenancies

  • impact of recent legal precedents and changes in legislation

  • tips on setting up efficient, responsive, real-time business systems and practices that support industry best practice, promote compliance and minimise risk in lease administration

  • identifying knowledge gaps and addressing these through updating, expanding and reconfiguring current knowledge and skill set

Part Two delves into the complexities of commercial and retail leases and associated lease-party relationships, including franchisors, franchisees, licensees, head tenants, subtenants and tenant managing agents, clarifying and simplifying the commercial property manager’s role through understanding:

  • the relationships and responsibilities of all parties to a lease

  • the role of a tenant managing consultant/agent

  • franchise leases, including step in rights and deeds

  • subleases and head leases

  • licence agreements and side agreements and their use

There will be a Q&A session at the end of the workshop.

Bendigo Workshop

Date And Time
Thursday, 22 April 2021

10:00 am – 4:00 pm AEST

Lakeside Hotel

286 Napier Street

Bendigo, VIC 3550

Wodonga Workshop


Date And Time

Thursday, 29 April 2021

10:00 am – 4:00 pm AEST


Quest Wodonga

46 Reid Street

Wodonga, VIC 3690

Geelong Workshop


Date And Time

Thursday 27th May 2021

10:00 am – 4:00 pm AEST


Novotel Geelong

10-14 Eastern Beach Road


TOPIC –  Commercial Lease Preparation Essentials


Learn how to prepare a commercial retail or non-retail lease subject to Victorian legislation. Covers all aspects of the commercial lease preparation process from initial lease terms negotiation to the completion and execution of required documentation, how to avoid critical errors, and the impact of recent legislative changes and legal precedents on commercial leasing.

This workshop is for:

  • Commercial property managers wanting to refresh or expand their knowledge of commercial property management.

  • Residential property managers who manage commercial property or are considering a move into this field.

  • Investors and financial advisers working with commercial property.

This workshop covers:

  • types of commercial leases

  • completing due diligence on key information to complete a commercial lease

  • letters of offer/heads of agreement to lease

  • instructing solicitors for lease preparation

  • avoiding critical errors in lease preparation and instruction

  • signing and execution of lease documentation

  • recent legislative changes and legal precedents

TOPIC –  Commercial Property Sales, Leasing and Property Management Minimising Risk to Build Your Business Income


This session will cover best practice and risk minimisation in listing for commercial sales, leasing and property management along with updates on recent legal precedents, knowledge gaps, documentation and industry practices.


Will answer the question “Why it is critical to understand which type commercial property or tenant is legislated by the Retail Leases Act 2003 and the associated potential legal risks in sales, leasing and property management.”


A refresher on key fundamentals for those already working in the commercial agency or new knowledge for those who wish to move into commercial property.

TOPIC – How to build a commercial rent roll and commercial sales business

This presentation will cover the following topics:

  • First steps to building a commercial sales & leasing business

  • Understanding the differences between residential and commercial practice

  • Definition: What is a commercial property?

  • Challenges in dealing with commercial property

  • Purchasing a commercial rent roll – risks vs. benefits

  • How to achieve organic growth of your commercial rent roll

  • How to use networks and databases for commercial agency business growth

  • Maintaining the professional development of your team

TOPIC – Build Your Commercial Business by Taking Care of the Important Detail

This presentation will cover the following topics:

  • Commercial Sales and Leasing Administration

  • Commercial Property Management and Lease Administration

  • Commercial Property Management Procedures, Templates and Checklists

  • Documentation – Sales, Leasing and Management Authorities

  • Fees and Fee Structures

  • Maintaining the Professional Development of Your Team

To book any of these workshops for your agency, franchise or marketing group please email events@wendywho.com.au or contact Wendy Thomson to discussed tailoring workshops to suit your requirements


If you have an enquiry or question, please fill in the contact form below or email me directly and I will get back to you shortly.
Or feel free to call me on my landline or mobile.

I look forward to working with you.

Call ​(03) 8317 6623

0413 134 662

Mon - Fri: 9am - 5pm


P O Box 303,

Patterson Lakes. Vic. 3197


Paragon (WMT) Pty. Ltd. Atf The Wendy Who Trust.  ABN 74 252 859 510

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